Refund & Cancellation Policy
This policy applies to credit packs and subscriptions purchased for Awenfold through Creem, our Merchant of Record. Creem processes the payment, applicable indirect taxes, invoice and any eligible refund under the Creem Buyer Terms.
Requesting a Refund
Email support@awenfold.com from the address associated with your Awenfold account. Include the order identifier, purchase email and a short explanation of the issue. We will review the request and, when a refund is approved or required, arrange for Creem to process it to the original payment method.
Refund posting time depends on Creem, the payment method and the buyer's financial institution. We cannot promise a specific posting date after a refund has been issued.
One-Time Credit Packs
Credit packs are digital entitlements delivered to the Awenfold account after successful payment. They are generally non-refundable after delivery or use, except when required by applicable law, when the purchase was duplicated, or when Awenfold failed to deliver the purchased credits.
If a refund is approved, credits associated with the refunded purchase may be removed from the account. A negative or insufficient balance may limit paid AI operations until the account has a positive balance again.
Subscriptions and Automatic Renewal
Paid subscriptions renew automatically at the price and billing interval shown before checkout until cancelled. You can manage or cancel a subscription through the Creem customer portal available from your Awenfold account.
Cancellation stops the next renewal. Unless an approved refund or mandatory legal rule ends service earlier, the subscription and its current-period entitlement normally remain available until the end of the paid billing period. Unused daily subscription quota does not roll over to another day or convert into pack credits.
Subscription Refunds
Cancelling a subscription does not automatically refund the current billing period. Subscription charges are generally non-refundable after the paid period has begun, except where required by applicable law, in cases of duplicate billing, or when Awenfold materially failed to provide the purchased service.
Failed or Delayed Delivery
Credits normally appear after Creem confirms a successful payment. If payment succeeded but the entitlement did not appear, contact us before purchasing again. We will investigate the transaction and either deliver the entitlement or arrange an appropriate refund.
Consumer Rights
Nothing in this policy limits rights that cannot be waived under applicable consumer law, including any mandatory withdrawal, cooling-off, refund or remedy rights. Where immediate supply of digital services affects a statutory withdrawal right, the disclosures and consent presented during checkout will apply.
Disputes and Chargebacks
When practical, contact support@awenfold.com first so we can investigate delivery, cancellation or billing issues. This request does not limit any right to contact Creem, a payment provider or a competent authority.
Policy Changes
We may update this policy for future purchases. The policy and purchase terms shown when a transaction is completed govern that transaction, subject to mandatory law.